The Annual MCS Contract starts from the day the customer pays the entire service fee in cash. Within this scope, service is provided 3 times in a year on the dates determined together with the customer, the first on the day of payment, the second on the 4th and the third on the 8th month.
In the event that the customer cannot comply with the schedule for any reason, it is obligatory to notify GERMEN UPS Technical Service in writing at least 1 week in advance of the service date change request. The service that cannot be provided is renewed free of charge as soon as possible.
Even if the device is out of warranty, MCS Contract holders do not pay labor cost for malfunctions that occur during the 1-year period and are not due to user error, they only pay the value of the changed part. In case of malfunction caused by user error, the same conditions apply up to 3 times in a year.
If the MCS Contract is purchased together with the newly purchased device, the warranty period of the device increases to 24 months and the warranty period of the batteries used in the device increases to 18 months.
If the CPS Contract is to be purchased for the device whose warranty period has not expired, 12 months for the device and 6 months for the batteries are added to the remaining warranty period.
In all cases where the MCS is not purchased with a new device, the device and batteries will be inspected by GERMEN UPS Technical Personnel and the customer will be notified of the contract status.
All MCS Contract holders have the right to receive free replacement device service to meet their minimum needs in case the repair time of their devices is extended.
MCS Contract holders have priority in the Technical Service work program.